Help at your fingertips

Do you have a question about your Revolt charging station, charging card or battery?

One

  • 2 aansluitingen met 11 of 22 kW vermogen
  • Smart Charging & Load Balancing
  • Ook beschikbaar als wandmodule
  • RFID-reader (voor het scannen van alle laadpassen en -tags)
Ontdek de mogelijkheden
Reviolt Wall-E PNG

Wall-e

  • 1 aansluiting met 11 of 22 kW vermogen
  • Smart Charging & Load Balancing
  • RFID-reader (voor het scannen van alle laadpassen en -tags)
Ontdek de mogelijkheden

24/7 Helpdesk

Our helpdesk is available 24/7 to answer your questions or assist with errors or malfunctions.
Phone

Other questions

Of course you can also send an email. We generally answer questions within two working days.
E-mail

Frequently asked questions

How do I start a charging session?

Connect your electric vehicle to the charging station using the charging cable. Then, place your charging card or fob against the scanner on the charging station, or scan the QR code on the post and enter your credit card details on the web page.

If you initiate the charging session by scanning the QR code, you'll receive an email confirming that the charging session has begun.

How do I end a charging session?

Hold your charging card or tag in front of the charging station's scanner. Next, remove the charging cable from the station and your electric car, and you're ready to hit the road.

If you initiated the charging session by scanning the QR code, simply conclude it on the webpage where you initiated the session or in the confirmation email you received.

What are the accepted payment methods at the charging station?

You can make payments using a charging card, charging fob, or credit card.

Can I use iDeal for payment at the charging station?

No, currently iDeal is not accepted. However, this option will be available in the future.

How do I confirm the charging status?

Once the charging session has successfully commenced, you will hear a 'beep,' and the light on the side of the charging station will turn blue, indicating that your electric vehicle is charging.

There's a red light on the charging station, what should I do?

When the red light is on, it indicates a malfunction. Report the issue through the app or call our helpline at 085 4014 133. This number is available 24/7.

I started the charging session by scanning the QR code and accidentally closed the webpage, entering the wrong email address. How do I stop the charging session?

In this case, contact our helpline. You can reach them 24/7 at 085 4014 133.

How do I check the charging status of my car?

It varies for each electric car. Some cars are connected to an app where you can check the charging status. 

If your electric car doesn't have an app, you can check the status on your car's dashboard.

What is the cost of charging my electric car?

It varies by charging station. When you scan the QR code on the charging station, you'll see the rate per kWh (excluding VAT). 

Revolt does not charge a start fee. If you're using a charging card or tag from another provider, they may have a start fee or additional costs.

Why do I pay a different rate at each Revolt charging station?

The charging station rate is based on the energy rate of the landowner. Since energy rates vary, you pay a different rate at each charging station.

How long does it take to charge my electric car?

It typically takes between 2 and 4 hours to charge your car up to 80%. 

The exact charging time depends on your battery capacity, the charging station's power, and your electric car's charging speed.

What charging cable can I use?

You can connect your electric car to our charging stations with a type 2 charging cable, which is standard for most electric cars.

What happens if the power goes out during charging?

The charging session automatically resumes once the power outage is resolved. Additionally, you can remove the plug at any time, and the charging transaction will be settled.

Where can I find an overview of my charging sessions?

You can find an overview of your charging sessions on the online platform of your charging card provider.

If you started the session by scanning the QR code, you'll receive a transaction overview by email after ending the session.

Which charging card can I use at Revolt charging stations?

You can use any Dutch charging card at our charging stations.

What is the power of one charging point?

Our charging points have a power capacity of up to 22 kW. The actual power output depends on the available power supply and capacity.

Are Revolt charging stations regular or fast chargers?

Revolt charging stations are regular chargers (AC) and not fast chargers (DC).